The following section is available as a supplement to our "User Manuals and Guides" for more detailed information on the use of any features or options on your products or NVM Series voice mail and automated attendant systems please contact our Corporate Trainer or your TCI Account Service Rep. 

Q. What do we do when someone leaves our company and we do not know the persons security code? 
A. You have the ability to delete their security code and replace it with a new one when a new employee arrives.

Q. How to change a name on the display
A.  Press CALL1, Dial 800, type in the new name using your "one touch keys", press hold when done.

Q. How to program my phone to work with a headset?
A. Press CALL1 , 851, 1028. you should hear a three beep confirmation tone With This key depressed, your speaker key will turn your headset on and off.

Q. How to make the phone voice announce instead of ring and vice-versa.
A. To make your phone ring instead of voice announce: press CALL1, 823 you should hear a three beep confirmation tone To make your phone voice announce instead of ring : press CALL1, 821 you should hear a three beep confirmation tone.

Q. How do I answer a call ringing at another extension?
A.  Lift your handset, dial **, dial the extension number of the extension you want to answer

Q. How do I make the "MW" light stop blinking?
A. Lift your handset, dial 873, hang-up

Q. My display has gone blank - is it broken?
A. Its not broken, with the phone idle, depress the volume up key until the display is at the desired contrast setting.

Q. How do I turn down the ringing at my telephone?
A. Press the check key, use the volume down key to adjust the ring volume to the desired level. This does not effect any other volume levels.

Q. How do I program a lighted intercom key for one of my co-workers?
A. Press CALL1, dial 851, press the key you want to program, dial 1058+plus their extension number - you should hear a three beep confirmation tone