Altigen IP Telephony - Business Telephone Systems

AltiServ™ Phone Systems are next generation business phone systems that offer superior functionality and a low cost of ownership to businesses from 8 to 600 users. At the core of each of our phone systems is a highly scalable and complete IP-PBX offering cost effective Voice over IP enabled solutions for any sized business. The AltiGen product family supports logical stepped increments of 25, 50, 100, 200, and 300 users per chassis including support for T1/E1/PRI high-capacity trunking. AltiServ has the ability to continue to expand by networking multiple sites or systems together (local and remote chassis networking) for implementation of up to 600 extensions. These exceptional scaling and networking capabilities are the hallmarks of the AltiGen Distributed Intelligence Network Architecture (DINA).

At the core of each AltiServ system is a complete IP-PBX business telephone system, including automated attendants, superior voice mail and comprehensive call detail reporting (CDR). AltiGen systems feature unified messaging and built in computer telephony integration with Microsoft Exchange™, Outlook™ and the new Microsoft CRM. AltiGen Systems Support single and multi site operator consoles and both IP and analog extensions.

For businesses with Contact Centers or Call Center needs, the AltiServ Contact Center (ACC) is a comprehensive call center module designed to enhance the capabilities of an AltiServ IP-PBX telephone system. For more advanced implementations the AltiContact Manager (ACM) is a turnkey multi-media contact center solution. ACM includes the complete call switching platform and basic IVR, an Advanced Call Router, all application and reporting software as well as the customized agent and supervisor interfaces to satisfy the needs of a call center.

AltiServ™ saves you money. To maximize the return on investment, the telephone solution you choose must have tools to increase productivity and control costs. With AltiServ, you can manage your own system and reduce the need for outside technicians. Communications with your remote offices and remote workers can be done with VoIP to eliminate toll costs. Flexible call routing and easy to use features increase your employee productivity. AltiGen gives you a powerful and affordable business tool to enhance the relationship with your customers and improve your company communications.

AltiServ IP-PBX and Call Center solutions are recognized for quality and innovation. With more than 17,000 installed, you are assured of proven reliability. AltiServ telephone solutions have over 35 industry awards including CT Labs' "Best of Breed". The AltiServ™ IP-PBX and call center solutions offer today’s businesses superior IP-PBX technology.

Voice over IP (VoIP)
Every AltiServ system is designed from the Ground Up for the Internet
Communications Era. Traditional ways of communicating have rapidly given way
to a new world ushered in by the Internet. AltiServ with Voice over Internet Protocol (IP) is designed for the new Internet era where data and voice converge into a single streamlined network. AltiServ gives you a wealth of features and sets the stage for the ultimate multimedia communications environment. With AltiServ you're ready to meet the Internet Communications Era head on.

VoIP Hop Off Call Support - allows an extension password protected access to T1 or CO trunks on a remote system and 'hop off', to access an outside telephone number.

Voice over IP Trunking Network Multiple Branch Offices with IP - AltiGen technology provides an integrated Voice over IP Gateway uniquely suited to businesses with multiple branch or remote offices. - The AltiServ IP PBX can be implemented for 8 to 320 users per system. Multiple systems can be linked together cost effectively up to 600 extensions. These can be in a single site, a campus environment or multiple locations anywhere in the world using Voice over IP technology. AltiGen offers simplified networked system management capability with our Distributed Intelligence Network Architecture (DINA).

IP Extensions - One of the key features in of AltiGen IP-PBXs is the support of IP Extensions. This feature allows a standard H.323 based IP phone to be an extension of the AltiServ system, just like a traditional extension. Since IP extensions do not require a dedicated cable to run from the phone to the phone system, they could exist anywhere on the company LAN or around the world via the Internet as long as the data connection is reliable and fast. The AltiGen IP extension enables three new remote employee environments, remote offices, telecommuters and remote call center agents.